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Whitman County Library

Digital Navigator Project

The Digital Navigator Project at WCL aims to deliver comprehensive and personal digital literacy training and support to residents of Whitman County. If you find yourself needing help to learn how to use a computer, how to type in word processing software, how to set up a new device, or anything else, you’ve come to the right place! Every library in the WCL system can act as a source of digital navigation for you, so get in touch with us today! We are pleased to partner with Pullman Marketing to help provide high quality and responsive service for this project.

This is an ongoing project and this page will be updated with new information, content, and more as the project progresses. Please check back often to see what’s new, or ask at your local WCL branch!

Do you need help right now?

You have three easy ways of getting help with digital navigation:

Visit Us!

Come to the library and staff will assist you as far as they can and hopefully get you where you need to be, but if not they can help set you up with our hotline number or support email to get in-depth help from our Digital Navigator team.

Email Us!

Email us at digitalnavigation@whitcolib.org or fill out a help request by clicking here.

Call Us!

Call our Digital Navigator hotline at (877) 520-1415. While the hotline is only staffed during regular business hours, you can call anytime, leave a message, and we will get in touch with you as soon as we can.

This project is currently funded by a grant from the Washington State Broadband Office and the Department of Commerce

1 Digital skills and literacy training/tech support
2 Broadband internet connection and the Affordable Connectivity Program
3 Gifting laptops to households in need

Each of these areas will be addressed in the following ways:

Digital Skills and Literacy Training/Tech Support

  • In-person programs and trainings provided by Pullman Marketing
  • Remote programs, trainings, and videos produced and hosted by Pullman Marketing
  • Responsive resource development: let us know what you need help with and we can make a video, guide, or something else to help you and anyone else you has a similar problem!
  • In-person assistance at any WCL library branch

Laptop Giveaway: Apply Now!

WCL is accepting laptop giveaway applications from Feb. 1- March 31. Download an application here and drop it off at any of our branches, or stop by a branch and fill one out today!

Each branch of WCL has 19 laptops to give away. Each laptop will include one year of Microsoft 365 (includes Word, Excel, PowerPoint, and more).

In order to be considered for a laptop, you must submit a physical application to any of our branches. You can download a copy or visit any WCL branch to get an application. Applications will be accepted from Feb. 1-March 31. You do not need to bring in any other documentation other than the application.

Submitting an application does not guarantee you a laptop. Laptop recipients will be determined based on their perceived need according to the information provided on the application.

You must be 18 years old to submit an application and be eligible. If you are under 18 but in need of a laptop, please contact Cody.

Only one laptop will be given away per household.

Only those living in Whitman County outside of Pullman are eligible to receive a laptop. Patrons with a Pullman address or who live outside of Whitman County are not eligible.

Once the application period has ended on March 31, the applications will be collected and recipients will be chosen. We plan on beginning laptop dispersal in late April, but this date is subject to change. Check this page for the most current information and timeline.

Broadband Internet Connection and the Affordable Connectivity Program (MORE INFO TO COME-STAY TUNED!)

  • In-person help at any WCL library branch to guide you to the ACP website and assistance in getting signed up
  • In-person or remote help in finding an internet provider in your area and help getting
    an initial installation set up
  • If you do not qualify for the Affordable Connectivity Program but still need assistance getting an internet connection, we may be able to help. Qualifying households can receive a $100 one time subsidy to get internet set up in their house hold. MORE INFO TO COME ON SUBSIDY PAYMENTS. CHECK THIS PAGE FOR ANY UPDATES.

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